W Atlanta - Buckhead

We parked in the wrong parking lot (Winston). They would not comp our parking even after explaining that they were comping parking at the W....was told the W was a sister hotel. So this really disappointed me.

Beautiful hotel. The lobby smelled amazing

Wish there was a coffee option in room

Very friendly but over priced and room service took way too long.

It was nice.

Expensive and depressing

Gloomy atmosphere and unfriendly staff

The hotel was great, so was the staff. The only complaint I have is that room service took over an hour to deliver some penne pasta with marinara sauce... Seemed like quite a long time for a dish so simple

The people hang up on you on the "whatever, whenever" line. We called three time to have a luggage rack brought up. No one ever brought it up to our room. Some of the staff were very rude as well.

The restaurant and bar were closed and we were not informed prior to reservations Gift shop small