W Atlanta - Buckhead

Cool place

We parked in the wrong parking lot (Winston). They would not comp our parking even after explaining that they were comping parking at the W....was told the W was a sister hotel. So this really disappointed me.

Two issues: 1. When my wife and I left to go into the city, when we returned our room had not been serviced (bed made, new soaps, etc) and 2. Two of the four elevators were working properly and each one was filled to capacity during our checkout so it took a little bit longer than expected.

Beautiful hotel and great location in Buckhead

Expensive and depressing

Gloomy atmosphere and unfriendly staff

The people hang up on you on the "whatever, whenever" line. We called three time to have a luggage rack brought up. No one ever brought it up to our room. Some of the staff were very rude as well.

The restaurant and bar were closed and we were not informed prior to reservations Gift shop small