Big O Tires

Was fast work and finance quickly

I was able to get tires I wanted without having to wait.

I had a tire going flat, and despite being shorthanded, they got into the shop and fixed the tire in a timely manner.

Your Ruidoso Downs Store Manager Emily, refused to honor the price that one of the other employees quoted me. Her excuse was that he no longer worked there. I reluctantly paid the $1,142.00 I was charged and then went home to find that there was a promotional coupon in my mailbox from Big O. The coupon offered either $100.00 off "Any Service Over $1,000" or "20% off of any service"! I called within an hour of leaving Big O and spoke with Mr. Rowland. He said that he would see what he could do and that he would get back to me. He did not! This happened on May 7th. I have been a customer for years and previously bought all of my tires at Big O. I am very disappointed about how this was handled, and I will not return. Furthermore, everyone I know and more will hear my story. There is currently a discussion about Big O practices going on a local social media site. I will be sure to participate!

Five hours for an oil change is unsatisfactory