Big O Tires

Always friendly and great service 😊 thanks again

Very good customer service

Price on the oil change seems to change from visit to visit. I also wasn't provided a mileage sticker showing when I need to bring the car back in for service.

they quickly diagnosed the problem, and got it repaired in a very timely matter.

They called in the morning stating they did not have the tires I set up an appointment for but they could LT version of the Cooper AT3's and I said yes that's ok. He did not state they were more expensive and I did not ask either. I assumed they were the same. After the tires were installed, the bill was $180 higher than the quote I was ready for. I understand it is a better tire but that was way over what I was expecting and nobody ever said anything.

Please confirm what the appointment is for. My services were not confirmed when I brought the car in, and I did not get what I asked for. I wanted 2 new tires w/ mounting and rotation, and an oil change. What they did was 4 new tires and no oil change, and I didn’t know until I had already paid. Then when I mentioned it he kind of just didn’t really offer a solution other than I could keep the other two as spares and they were gonna need replaced soon anyway.

When customer makes an appointment, the work should be completed within a couple hours. Especially just a rotation and alignment

Simple tire rotation took 2.5 hours. Individual working on tire rotation walked off and quit. Then I was told that the lug nuts all needed to be replaced. I feel the individual who walked off ruined the lug nuts, but I was charged to replace them. I have been taking to the Big O in Urbandale and never had an issue. I feel the individual who quit ruined the lug nuts because he didn't know what he was doing. My son brought the car in and did not know enough to challenge the charge. I am very disappointed.

Well for starters, call your customers back that had been waiting for 4 plus hours to receive a call in the first place.

Repeat back to the customer what will be done to your vehicle. State the price when making appt.