Big O Tires

We had purchased the tires in Oklahoma and everything that could go wrong did. When we needed our tires rotated and balanced we were VERY hesitant to visit another location. The Store Manager, Shawn Venenga not only apologized for our prior visit to Oklahoma but definitely made up for our previous visit with his fabulous customer service, communication and IOWA NICE personality! He made me feel very comfortable, appreciated us stopping by for service and made me feel wonderful leaving even though the services they performed on my vehicle were free!

I initially went to a local competitor for an oil change and tire repair. They did not explain the issue with the tire very well at all. I then went to another business very close to Big O and they didn’t act like they wanted my business so I left. I then went to Big O. They immediately serviced my vehicle, clearly explained the issue and showed me the cupping on my tires and the reason for the damage. Then when I scheduled the repair, they clearly appreciated my return and were thankful for my my business.

Knowledgeable!

Excellent service

Very friendly staff, good price, and clear communication.

Tim and install tech was very helpful about the best choice in product. Information during the installation process was great. Customer service was superior.

Muy fácil de programar mi cita, un excelente servicio, la rapidez del servicio y la amabilidad con que fui tratado.

The manager and the service staff have been absolutely amazing. Your lead tec there is by far one of the best mechanics I’ve worked with. I honestly thing he needs a raise and a better title. Something that actually represents the level of skill he has and what he offers your business.

I was very pleased to see Shawn Venega when I walked into the store in Ames, Iowa. I worked with him and also Bill Mitchell when I did business in the Ankeny and Urbandale stores. Anyway, Shawn did an awesome job in helping us get four new tires on each of our two vehicles. Plus, it was a big bonus to see Russ working at that store who did work on my vehicles in the Ankeny and Urbandale store previously.

Friendly employees