Dreams - York

We entered the store wanting a mattress but were unsure of our actual requirement. We we helped through our experience by a store assistant called Ellie who we found very knowledgeable and extremely helpful. This turned our viewing trip into a buying trip.

The young man, Curtis, was exceptional! He knew everything about every product without having to look it up, I liked that he didn't try to force us into buying something which we found a little too pricey for us and he came up with a brilliant alternative. I can't praise him enough, he was very friendly and courteous and nothing was too much trouble for him. A*

not pushy sales talk and willing to let me wander around in without following me.

The member of staff was very helpful and friendly, showing my husband and myself a range of beds after finding out what type of thing we were looking for. His name was Matt.

Previously in another store some time ago I was very dissatisfied with the service I received, hence, it was with some doubt that I visited your York store. However, at this moment of time I am well satisfied with the service provided.

Arrived undecided if we wanted a bed or a matress. we need a matress that could be folded to get upstairs. Matthew ran through all options for a matress for our needs, we tried them for firmness etc. although we went for the most expensive matress in store we where not pushed towards it at all it was through personnel choice

Matt was very helpful and understood the need to have a moment to ourselves before deciding on the purchase

Matt the assistant was attentive helpful and was looking for solutions to assist us

When we initially opened the store door, we were confronted with loads of mattresses which all looked the same, our worst nightmare. However, we were approached by a friendly salesman who quickly explained the outlay of the store and quickly directed us to the mattresses we were interested in. We were given a complete breakdown of what the mattress was made of and then subtly left to try each one to make our own decision - brilliant. No sales pressure but advice as and when needed.

Curtis from the york store at Clifton moor, very proffessional, very knowledgable friendly and a pleasure to deal with. We have used dreams twice now and both times have been very good