Dreams - York

Very knowledgable staff, very helpful in helping us to make a choice

We were attended to by an assistant immediately we entered the store despite the store being quite busy. The assistant asked us about our requirements and directed to the product that fit our needs.

Charlotte approached to ask if I needed help and I told her the needs I had regarding a mattress and she was brilliant and friendly, making sure I knew what I was looking for. I felt at ease with her as lying on beds in a store can feel awkward.

A great experience from beginning to end, nothing was too much trouble

The lady who served us was very good . The shop it's self understands that kids will want to try the lady who served us didn't make us feel awkward cos our 2 kids where off trying beds. They got a biscuit was offered a drink all in all for a bloke was a nice shopping experience

I found Charlotte very cooperative to our needs. The task of buying a mattress is a minefield which she made easy to understand.

THe staff where not to over powering and just let you look at the beds and mattresses . they offered help/advice but we said we're ok

When we walked into the store Kirsten apporached us and asked what we were looking for. She explained the layout of the store and the meaning of the different colour coded strips on the mattresses. She then left us alone to wander around with no pressure whatsoever. But it's clear she's very good at her job as she was always there in the background to answer questions. We have not purchased a bed for 20 years and were anxious about making the right choice as it's a big investment. Kirsten guided us through the process gave us a quotation and let us leave the store to think about it. There was no pressure to buy there and then which is something that puts me off when going into other stores. We returned and Kirsten very patiently guided us through the process again and again until we made our minds up. We will definitely shop here again and would recommend you to others too.

No pressure from staff and was offered tea or coffee why we looked around

very friendly staff and gave me a cup of tea