Dreams - York

The assistant gave me time to browse, saying that buying a new bed is a very personal choice, but she remained available to answer my questions and did so very clearly, knowledgeably and with understanding of my needs and tastes.

Kirsten and Matt were friendly and helpful. There was no pressure to purchase, Kirsten pulled up extra options on the tv to give us more choice and Matt kindly stayed late (and offered us a beverage!) to process our order when we mistook the opening times. They were proffessional and courteous, we are happy to have found a mattress within our budget while on sale, and the service for recycling our old mattress was a convenient option. (The delivery guys were friendly and efficient too!)

Matt was really excellent. Not pressured at all, really helpful and we both felt at ease with the support he provided.

Kirsten WAS REALLY HELPFUL

Staff were helpful and informative and I was expecting to work out what to do over several visits so it was good to sort in one go. It was Matts help and support that allowed this I liked the fact he was not pushy but came back several times to check on us.

The sales assistant was very polite and knowledgeable and happy to answer all our questions. We weren't rushed and didn't have to wait for information or assistance. The store was clean, uncluttered and made for a pleasant shopping experience. The layout and positioning of the goods on sale made it easier to compare the different products available allowing us to choose the mattress that best suited both our need.

Great customer care

the assistant was very frendly, knowledgeable and helpful. Made you feel at ease

Matt who served us was helpful and informative without being pushy. He also too great care to understand our needs and preferences and helped identify the best products to suit those. This was a welcome contrast to the service we received in another shop during the same trip, where a salesman was trying to secure a sale rather than help us get the right products for us.

The customer service given by Matt was excellent. He was extremely helpful and went above and beyone to help is.