Dreams - York

Dear Sir / Madam. We visited your Clifton Moor store yesterday and bought our 'Dream' bed and mattress. Our intention was to try and then buy on line for the best possible price.  We were served by Paul. Our intentions changed once Paul got involved....we bought on the day.... My wife suffers chronic back pain. Paul's help was invaluable. He gave us the best advice. Explained everything in detail. 40 day return policy. Comfort factors. Specification. Etc etc. (Hand made in Flaxby) which we googled. Everything true and honest.  The reason for this correspondence is for you to perhaps personally pass on our thanks, gratitude and appreciation to Paul for his customer service. He deserves a big pat on the back for the way he dealt with us and how he assisted us throughout. Following this experience I will recommend Dreams to all and sundry. And tell those whom i speak to to go see Paul. Fantastic.  5 *****. Thank you very much. Steve and Debbie

The store assistant who dealt with me was professional and courteous. The sale and order process was dealt with very efficiently. Sadly I can't recall her name, but I visited the York, Clifton Moor branch on Boxing day. The service received was excellent.

We originally popped into the store before Christmas to view beds ready for redecorating my sons bedroom. We were offered assistance but felt no pressure at all with regards sales - just a genuine offer of help. We did look round a few other stores as well - but came back as we preferred both Dreams products and staff! When we came in to order we spoke to Matt who was very friendly and helpful. Took time to discuss what we needed and pointed us in the right direction with useful information, but again, we didn't feel at all pressured. We were then passed over to the store manager to place the order (Paul - I think?) who again was very friendly and had our order placed and sorted in no time. A very easy and pleasant experience from start to finish.

We were very pleased with the experience of Matt

I'm highly satisfied with the experience and all the assistance given by Matt and Kirsten. They were very helpful, knowledgeable about the products and went above and beyond to help. Great service!

Matt, the assistant who served us, managed his timing perfectly. We had plenty of time to explore the different mattresses prior to him giving us advice based on our requirements and afterwards. He was very knowledgeable and assisted us in making our decision. The buying and ordering process was completed efficiently and quickly. We rate him very highly. Also, he had a friendly and welcoming manner and this made the whole process a pleasure for my husband and I.

When we arrived we were greeted by Frances who gave us basic advice about how to proceed. She returned from time to time to check that we were managing ok. In our conversation she would offer us advice and then leave us to explore further. We appreciated this. In the end we went with the advice she gave us. In the light of our conversation she asked about memory pillows and went to get one for my wife to try. I explained I had an older version bought on a previous visit and when I said I was happy with it she dropped the matter which we appreciated. We found Frances to be friendly, supportive andf knowledgeable (even though she has only been there a week). When it came to placing the order Frances asked her boss to check what she was doing to ensure she got it right, which also reassured us. We were very pleased with her help.

I had bought a mattress one year previously for my son. The store assistant was able to recommend a very similar mattress which was within the current sale.

The experience was easy, straightforward and (from your staff) very efficient. Both my wife and I were pleasantly surprised, as most stores aren't quite like this.

Very helpful and knowledgeable staff and not pressurised to make a decision.