Dreams - York

Great service great products.

Very Friendly and knowledgable staff.

The sales advisor who served me was Chris. He greeted me as I arrived, explained the colour coding of mattresses before giving me chance to browse. I was offered a cup of tea and he kept checking on me but allowed me the freedom to move around the shop without any pressure. He knew his products very well and was efficient during the completion of the sale.

Matt the assistant was very helpful, but did not intrude, or place any pressure. Explained about products very clearly. Answered all questions I had. Very friendly, and approachable

Kirsten served me. She was very knowledgeable able and understood my needs. Very friendly and didn’t rush anything. Even offered to make me a brew!

Following a very negative experience with a different retail store, we opted to visit Dreams to purchase a bed. All the staff in the store were extremely helpful and understood our concerns and worries regarding the purchase following the negative experience. The staff went above and beyond to ensure we were given a first class service and that the bed we was purchasing would meet our needs. Whilst in store, we stumbled across a problem with the finance company due to the previous negative experience, Dreams ensured this problem was solved so we could continue with our purchase. The staff also found additional information for us to support us with our previous negative experience, this was very much appreciated. I could not recommend Dreams enough.

I had shopped around and you were the best price for the product and the service was first class

We were not happy with an Emma matress and wanted to exchange it for a different type. The staff were very helpful and explained very clearly the differences between matresses. We were given a cup of tea whilst the order was being placed. We were very pleased with the delivery time of less than one week.

Nice friendly and helpful staf.

Pleasant, respectful and knowledgeable staff,with a go range of product. Our helper, Frances, took time to explain and gave us the confidence to invest in our mattress. Price and quality were fully discussed and we were confident in our choice