Dreams - York

Matthew the sales advisor took time to ask us several questions to understand our sleeping patterns and preferences, then used the 3d sleep assessment system so we could check what was best option for us. He also advised us if we felt the slightly cheaper mattress was our preference to the slightly more expensive mattress then we should go with the cheaper mattress and then gave us the option to upgrade to the more expensive mattress after a short time period if our experience on our original choice did not turn out as good as we had thought. Very happy with the excellent service.

We had already visited the store twice before regarding the purchase of a sofa-bed to replace a standard bed in our spare bedroom,however due to arkward staircase it was difficult to envisage this being possible.Chris the salesperson we we talked to was very helpful as also were the others in the team we were very lmpressed.

Kirsten was friendly and helpful from the moment we walked into the shop. She was very knowledgeable, and understood our needs once she had asked us some questions. Kirsten helped us to understand why certain products would help my sleep problems, and was never pushy in her selling, instead she guided us, which made the whole experience fun and enjoyable.

The staff were friendly and helpful and helped us to find the product that we were looking for in the shop very quickly. They weren't pushy, they gave us space to make decisions and when we decided what we wanted they were very fast/efficient in processing the sale.

Matt & Kirsten helped us find our perfect bedframe, both were extremely helpful and knowledgable and understood our needs.

Very helpful salesperson without being pushy

Matt Made the experience pain free, we just popped in to browse at 19:45 and he couldn’t do enough to help us even though it meant him working past closing time. We ended up making a purchase of a mattress we are more than happy with after visiting several other stores. We will 100% be recommending the store and service to friends and family

Matthew the sales assistant was excellent. We arrived at 19:45 so not long before closing. He ran us through the options and even set up the computer programme to best suite my needs. We overran the closing time but at no time did Matthew rush us or seem to be annoyed. Excellent service. Cannot recommend enough.

Our visit to dreams today was very pleasant and easy, we went in just for a browse and ended up walking out with a new bed and mattress, Matt the assistant that helped us was very chatty and friendly, he helped us choose the perfect mattress for us as we was struggling to get to grips with all the choice and styles. Would definitely recommend anyone who is looking for a new matress and bed to see Matt, he made our bed shopping very enjoyable

Great service . The chap who assisted us was polite attentive.