Dreams - York

Kirsten was very helpful & explained everything very clearly. She explained where to start looking and what the boards meant. She took into account all the information i gave her. She gave me time to make a decision then when it came to completing the order it was quick and easy.

The gentleman who served me was very professional and knew what he was talking about.

We were left to look around the store for a few minutes before an employee came over to greet us, he was really friendly and said if there was anything we needed to just let him know. He also offered us tea/coffee and told our children they could have some sweets from a little basket on the table (this might not seem like much to some people but to go that step further with his customer service and to make us feel so welcome really makes a big difference. Plus most children don't like shopping which adds pressure to us parents but knowing there was an offer of sweets and even some colouring stationary at the table was a really nice touch and lovely gesture from dreams). We purchased our last bed from dreams and the customer service then was brilliant too which is why this was the only shop we really considered going into when looking to purchase our new bed. Our children still have 'dreams teddy bears' from our previous visit which again is a really nice touch and has left us with a long lasting great overall impression with dreams.

Great customer service, helped find the mattress to suit us. Processed the sale quickly and efficiently. Explained the guarantee in detail

Nikki was really nice and she knew what she was talking about. She is a asset to the company

Very professional staff and advice.

Quality of customer service very good, sales rep Nikki was extremely helpful

Immediate friendly attention on walking into store and offer of a drink on a very hot day. Also very knowlegible on info requested by Nikki. A quick efficient sale.

The staff member was great from start to finish no body pestered me and when they saw I needed help they were there

Very knowledgeable and helpful staff and not at all pushy but gave excellent advice