Dreams - York

Nikki, who served us, was fantastic. Both members of staff pleasantly greeted us when we walked in the shop. Nikki was very friendly, bubbly and funny, and also listened to our queries and comments. She also offered us drinks, including one for our 2yr old daughter, and even showed us where the toilets were should we need them. This was a lovely surprise, being offered these in a shop! Her colleague was extremely helpful and friendly too, despite the fact that there were only two members of staff working that day. Just because Nikki and her colleague were managing the shop very well, from a customers' perspective, doesn't mean to say they shouldn't have had more staff on to lighten the load on staff. They were both very busy with customers, but still managed to be calm (not stressed out by how busy they were), very friendly and helpful. We didn't feel neglected at any point, even though they were dealing with several customers at once. I wish other shops' staff could be like this, because it would make for a much more pleasant experience.

We had a good experience from the moment we walked into Dreams when we were greeted by the staff. They were very helpful and answered any questions we had, we were even offered a cup of tea. Good customer service and overall experience.

It was helpful having the use of the bed machine which aligns your spine and gives you some guidance to the types of bed most suited to you. It helps to narrow down your choice from the vast array of beds available. This print out is supported by help and advice from the sales consultants. I also appreciated the fact that the sales consultants were attentive without being over bearing. I didn't feel pressurised

Really friendly staff, quick and easy

We received a warm welcome entering the store, and when we explained what we were looking for; Nikki was very helpful and knowledgeable resulting in swift and highly competent service.

Matt was great in helping us find a new matress. He helped us narrow down our options and find a compromise for our individual preferences. He was incredibly patient and even entertained our daughter whilst we shopped.

Our sales assistant, Nichola, was very attentive yet not pushy. She had all the answers and was very friendly yet professional. We were encouraged to take all the time we needed to try different beds and compare. She left us to ponder and decide but popped quickly back if we needed advice. The store was bright and well laid out.

Nikki was polite and charming with agood sense of humour and a great customer understaning and delivery

Very good range of products on display, staff were friendly, very knowledgeable & in no way pushy

When we walked into store we had a friendly welcome. had a walk around and the lady who's name was Kirsten came over and asked if we needed any help. she talked us through what the different colours meant on the beds. After we walked around more and started to try a few beds out, she came back over and asked a few more questions to which point she made us go onto the bed that scanned our body positions and gave recommendations. After that she showed us the beds we was recommended. Once we picked we asked for a few more details and she explained very well. booking monthly payment was very easy and no issues in payment. she is a great member to your team. she was not pushy anymore. she gave great explanations in what the beds have support wise. she wasn't pushy in trying to show us the more expensive beds which is what we liked. such a great lady and her friendliness and patience made us want to secure buying the bed.