Dreams - York

The staff were all very friendly and helpful, the product and assembly was explained to me, as I am moving into a new build property the delivery has been designed so that I have placed a provisional date which can be adjusted at no additional cost. The staff at the York clifton Moor store are all very friendly and we're more than willing to answer all my questions and I was offered a drink while my order was placed. The different types of base were explained to me as I had already purchased a mattress. Matt even advised which tools would be required for assembly. I was very satisfied with my trip to the store and I would recommend Dreams to family and friends

Nikki the assistant was extremely friendly and helpful. She was very knowledgeable about the products and could answer all questions. She was not pushy, and allowed me time to look and think on my own but was available as soon as I needed her. It could be quite a worrying experience as the customer is going to be spending quite a large amount of money, but Nikki made it easy with no pressure.

Our assistant Matt (York Clifton Moor) was absolutely amazing. Full of knowledge about the beds and assisted us not only with the computer bed and selecting our mattress but helped us with our 3 small children who were being extremely difficult. Absolutely amazing customer service and experience all thanks too Matt.

Very impressed with young chap who helped us. He had a great knowledge of your products but did not pressure us into making a decision. He allowed us to try all the beds we were interested in, and at our leisure.

Nikki the assistant was very helpful, we thought we needed a soft mattress, but Nikki put us on the magic machine which recommended medium to firm.

Chris the sales guy was really knowledgeable and helpful.

I was approached a couple of times to ask if I needed any help & then again to explain the different colour codes for the type of mattresses. When I was ready to make a purchase there was a sales assistant ready to help & process my order. I had been told about a green bag I would need to dispose my current mattress for collect, the sales assistant rang me to explain she had forgotten to give me that bag and that she would have it waiting for me.

The assistant, Kirstan, was helpful, knowledgeable and very pleasant. She explained the assessment system, and then range of suitable beds without pressurising us to buy. the decision was ours.

Hi it’s my first time I went to store to buy just because normally We always look to buy online and normally buy online but for the first time we went to store and since we arrived there the sales girl called NiKki(Nichola) she very friendly and professional let us very comfortable to choose and she explain everything also she demonstrate the sleep match that amazing thing can help to ours to choose the best mattress. We are really excited to get the new super king bed and new mattress. Normally my wife not like to go on shop to buy because sometimes the sales person Not help you too much or just try to push you to buy but I have to say at this time we have a very good experience for this first time buying at store we highly satisfied and recommend once again I would like to say thank you for Nikki 👏🏻👏🏻.

Paul, the sales assistant that dealt with us was lovely, explained everything throughly and was very thorough and informative, very good