Dreams - Stoke on Trent

Confused haven't stated we weren't satisfied.

Didnt feel highly satisfied as you know when youve got a bargain and didnt really feel that. Happy with my purchase however, and happy with the colleagues sales technique

It took a while to resolve the problem

The help and the knowledge Dina had while in store 1st class.

The clearance stock wasn't properly explained until after purchase however this wasn't a massive issue. Also the length of interest free credit wasn't explained until purchase. This could cause an issue for some people however we were ok. The mattresses needs to be more clearly labelled. I would suggest having some sort of catalogue or chart so that customers can quite easily see the difference in price/ spec to aid which mattress to purchase.

We had to approach the staff as no one offered to come over to see if we needed help.

I knew what I wanted but assistant tried to sell me a different more expensive mattress. My aim was to go in, order, pay and leave in shortest time possible, and I didn't need sales talk, even though I guess she was trying to be helpful.

Initial explanation of store layout i.e orientation board. Costs of delivery etc. only after choosing...

Would of liked more mid range priced mattresses

Just thought it was satisfactory. Nothing to shout about