Dreams - Stoke on Trent

I thought that I had put highly satisfied

No real reason except nothing is ever 100%

Overall great service and quality but it is essential to see and try a bed prior to purchase and one of the models was not carried in store. Store layout a little confusing and felt products could be rearranged to a more enticing display.

The computer system was not working

Nothing very specific. Just had to ring three times to complete placing the order.

It is not easy to state that EVERYTHING was Highly Satisfied in a one off visit and with nothing else to compare it with. It was a good experience and I would go back to Dreams in the future.

There was an IT issue which meant it took a long tome to process our order but the staff in store were very helpful

Staff was friendly and helpful.

I walked in an all 5 sales agents watched me, it felt uncomfortable. I also visted benson for beds they had mini walls breaking up the area and giving a feeling of some privacy. Dreams had an open layout where people could watch me walk around, talk to the assistant and try the beds. I didn't feel as relaxed in dreams

I ordered a tempur adjustable bed and mattress and headboard. There were signs in the shop saying £100 off the mattresses and 2 free pillows. I was disgusted when the salesman processed the transaction as it would not allow me my 2 free pillows !!! Apparently it was because I didn't pay vat due to being exempt due to my terminal illness and blue badge. What has annoyed me so much is that this is a government concession and nothing to do with Dreams - it costs you nothing so how can you say because we gave you vat discount you don't qualify ?? I would like a reply to this and will be ringing head office