Dreams - Stoke on Trent

The assistant understood exactly what we wanted showed us lots of different beds mattresses etc, explained which one was the best, she certainly knew her job very well

Sue and Stuart couldn't do enough for me during my visits to the store. Unfortunately my delivery date couldn't be met but Stuart offered a temporary mattress until the bed can be delivered. This made me feel cared for and showed how staff will go the extra mile.

I was assisted by Sue throughout who provided all relevant information for me to make a decision in my purchase.

When I entered the store the assistant on the shop floor was helping a customer. Whilst there another assistant walked through the store with her coat on as she was leaving for the day. When she noticed that we were in the shop she approached us and asked if we would like help. I said that I did not want to delay her as she was obviously on her way home. She insisted that she would love to help and spent a considerable amount of time helping us decide on our purchase and placing the order. The assistant was most helpful and was delayed leaving for home for a considerable amount of time. I feel that many other retail outlets could learn a lesson in good customer service that was provided by the staff at dreams in stoke on trent(basford)

I was retuning two pillows I had previously bought which we found unsuitable and exchanged them for different products the person that dealt with me was called Stuart Brickley he was very helpful and charming

Shop was very quiet but we wasn't attacked as soon we we walked in. The advisor let us wonder round and then ensured we were ok. I was unsure what mattress to go with for my little boy and she was very friendly and honest about what the options were

Vicki was very knowledgable and polite, friendly and professional. She made us drinks and didn't rush us and didn't push us.

Exceptionally good customer service, very informative staff who gave us enough space and time to make decisions on or purchases.

Jane was extremely helpful and knowledgeable and seemed genuinely interested in what we wanted and needed. We felt comfortable with her and under no pressure. When we returned later in the day she wasn't available but her colleague was equally as helpful. Thank you to both

Sue was an extremely knowledgable and helpful assistant. Happy to help us or leave as we needed and her professionalism made the decision to buy two mattresses very easy. Products were also available in a good timeframe, and we found what we were looking for in-store too.