Dreams - Stoke on Trent

Staff were helpful and friendly and it was important that we could try out the beds.

Good customer service, friendly, knew about the product, honest and knew what I needed

The Sales Representative (Andrew Nixon) was knowledgable, friendly, assistive and catered for the requirements that we had very well. His product knowledge and advice was excellent and his general attitude towards serving us as customers was the right balance between making sure we had all the information that we required without making us feel under pressure to purchase. The choice of beds was good and we were offered tea/coffee and plenty of time to consider what it was we wanted. Overall I would recommend Andrew to friends if they were looking to make a bed purchase. Its not often a sales person will specifically go the extra mile and take the time to research my Autoimmune back condition in order to make certain that he could make the best recommendations possible. This is highly commendable.

Staff were ver friendly and extremely help full

You had what I was looking for the price was right

Vicki was very knowledgeable about the mattresses I was looking at and explained the best mattress for my back and the best type of bed base. Really friendly and no pushy sales nonsense that you experience elsewhere which made for a relaxed shopping experience and made me more inclined to buy.

Found what we wanted with assistance from Vicki and were given time and sensitivity to make decision.

The assistant was very helpful, we were invited to have a cup of coffee on arrival and after hearing what we wanted she directed us to where we might find the mattress that suited us. She was not pushy, and explained the different types that might suit us best. When we had made up our mind she was efficient in taking our order and organising a delivery date that suited us. Our overall impression of the store was good (this was our first visit to the store) Vicki was very helpful and efficient.

When I arrived at the store, I was able to have a look round first then the assistant asked me did I need any help? I did and she spent all the time she had with me explaining things and the products. Placed the order and was able to choose a delivery date.

We visited our nearest Dreams store (Etruria Stoke On Trent) for little more than a walk around and to peruse the range of mattress's. We have visited several other retailers including John Lewis which was actually 50 miles away in our search for a new mattress. We had a pre-conception that Dreams was going to be hideously expensive and went just to compare with what we had already seen. How surprised we were, we found exactly what we were looking for with the assistance of saleswoman Sue who had a great product knowledge and the price was actually lower than we had seen for similar elsewhere! What was meant to be nothing more than a quick walk around turned out to be time well spent, fantastic product with delivery within a week, if only we had visited here first-brilliant!