Dreams - Stoke on Trent

I had come here to take advantage of the sale to purchase a new mattress. I had arrived with my mother 5 minutes before closing time. However, the gentleman serving went above and beyond to serve us. He was friendly, efficient, honest and knowledgeable. The sale was quick, we ran over the closing time but he was more than happy to help. We were really please with the purchase.

I went to Etruria store near to closing time on mon29 june and was given one to one service by the woman who helped me choose the best mattress in my price range and she didn't hurry me even though I couldn't decide.

We were greeted by Jane a few minutes after entering the store, just the right timing and style of introduction (I don't like pushy sales people - it puts me right off). The product we were looking for was not on display, as it has been discontinued, but Jane confirmed that it was actually in the warehouse at the back and available. She arranged for us to see it and inspect the quality etc., with the help of a friendly colleague. She also asked about our needs and let us try different mattress / topper combinations to make our choice. The payment process was friendly and the options / delivery scheduling were well explained. A few of Jane's colleagues were gathered around the till area as it was just about closing time and they all somehow gradually got involved with polite banter etc. and made us feel very comfortable. We didn't have a telephone number with us to put in the delivery documentation, so the manager (the dedicated guy who made it into work today with a very painful swollen foot) gave Jane his mobile number to put on the form and we just have to text him our number when we get it and he’ll update the system. Overall a great experience - I normally hate shopping.

Good knowledge Listened to what we wanted and needed Not pushy

I visited Dreams not sure what i had in mind,and with the help from the assistant i was able to find something suitable,with no sales pressure to purchase something I was able to decide for myself

The mattresses we looked at were clearly differentiated by the coloured covers and pillows which enabled us to simply look at the type of product we wanted. The store was light and airey, not overcrowded with stock, making things much easier to see. The assistant, Dina, was very knowledgeable about all the products and was very pleasant and helpful. She was very efficient when finalising the order.. Other assistants in the store were also very friendly. It was very easy to select the product we wanted and to make our purchase. Organising a delivery time was also arranged very quickly.

I found Andrew, the advisor, very proficient and helpful.

Lots of assistance when required. Friendly approach.

I was accompanied by my daughter on this visit as I felt I needed a second opinion. The assistant (Jane) was very helpful and answered all questions put to her. She made constructive suggestions and demonstrated how each bed felt with various toppers. At no time did we feel rushed and left the store very satisfied.

From the moment we entered the store and from leaving, the staff were extremely friendly and helpful. We got the bed we wanted and the mattress at a great price. We had Andrew serving us but whenever another colleague was free they would help us also in speeding up our purchase. my 18month old son was with us and he can get get irritable, but the team was so helpful in making his experience good too, providing him with a pen and paper to entertain him, being friendly to him too. They really tried hard to make our experience as satisfying as possible. I am looking forward to receiving the bed. I will be making future purchases from Dreams, definitely. Thank you