Dreams - Stoke on Trent

Very helpful staff, not pushy

I wad highly satisfied with my visit to the Dreams store Handley because I was not planning to buy a mattress I was only looking and comparing your prices with other stores , but because of the friendly and professional manner of the store manager Stewart who helped only when asked and gave me a really good deal on a mattress both myself and my wife loved but was quite a bit more expensive than I would have liked to paid , but with the help of Stewart we reached a deal where we could get the mattress we really wanted not a compromise . Then Andrew did the paper work which didn't take to long and was quite painless , so yes a very positive and rewarding visit , and as I have already stated with out Stewarts friendly helpful manner and a willingness to get the customer what they want I would not have made a purchase .

The sales assistant Dina was thorough but not intrusive. We were given relevant information & signposted to the relevant product without feeling pushed into a purchase. Very genuine friendly service.

ON ENTERING STORE I WAS GREETED WITH GOOD MORNING BY LADY CALLED SUE, SHE WAS VERY PLEASANT AND ASKED IF I NEEDED ANY HELP, I SAID THAT I HAD BEEN ON DREAMS WEB SITE AND KNOW WHAT I WANT, SHE WAS VERY HELPFUL, VERY POLITE AND MADE ME FEEL VERY WELCOME. WELDONE SUE.

Staff amazing nothing to much trouble very good service highly recommended

Friendly helpful staff wide range of products very satisfied.

The lady that delet with me was very friendly took the time to understand my needs. Offered my mum and dad and myself a cup of tea/coffee allowed us to use toilet. The only thing I can complain about is delivery time as I have to wait 2 weeks for delivery.

Very friendly and helful member of staff Andy gave us great advice.

Our assistant wass very good nothing was too much trouble for her

We had been looking for a new bed for a while now, going to and from and back to bed stores, having no luck and not finding anything we were 100% sure of. My partner told me about Dreams and so I thought I'd give it a go. The second we walked through the door we saw the bed we wanted which happened to be on sale! We had a lye down and a test and instantly fell in love! Within 5 minutes there was somebody assisting us telling us all the details we needed to know, delivery, guarantee and warranty offer. We decided we wanted it so ordered it, they gave us a discount on ur delivery and gave us a free quality mattress protector!