Dreams - Stoke on Trent

We visited 1 hour before closing time and there were no other customers in the store. We had the full attention of "Andrew" he was very friendly and pleasant and really helped us find what we were looking for. I had already seen a bedframe online so it was just the mattress to find. We absolutely loved the experience on the sleepmaster machine, we went direct to the recommended mattress and it just felt perfect so we ordered it. We cannot wait to receive the goods and were extremely happy with the short lead times.

They were incredibly helpful, answered all the questions we had whilst giving us space to discuss and review. Came back with multiple options for us and ensures we got the best deal

The two ladies that helped us with our order were absolutely fab! They understood our requirements and budget and helped us find the perfect items. Very happy!

Very good met all my criteria handle very well and highly pleased

Andrews product knowledge was excellent and he listened carefully to our needs.

Dina was extremely patient with us and given us the space to choose our bed and mattress ourselves with guidance from her. 10/10

Really nice staff and very knowledgeable 👍

Excellent customer service and Dina really took the time to help us find the perfect mattress for both my partner and I

Richard was very friendly and helpful when advising us on our mattress purchase. He had good knowledge about the different mattresses in store. He helped and advised us on the use of the sleep analysis tool, which we were very impressed with and have already advised friends and family to come in store to try this out. He was able to show us the features of the tv ottoman bed we purchased and all insurance that was available for it and what it would cover. We were offered pillows (with protective paper) to suit our individual sleeping positions to enable us to sample the mattresses. Overall we felt at ease and comfortable in store with covid restrictions and cleaning of stations being adhered to.

Dina was very helpful and informative, she was attentive without being pushy. She gave us space to talk and make decisions, she couldn’t have done more to make us feel that we were making the right choices.