Dreams - Stoke on Trent

Fantastic customer service, the gentleman I dealt with had great knowledge and understanding of what I was looking for. He demonstrated great values of your company and I would highly recommend dreams. I could not fault any part of my visit and the team are a credit to your company. I had great confidence that the items I were purchasing met my needs. Fantastic from start to finish.

Good staff service

Rapid acknowledgement of our attendance, good eye contact and a very cheery disposition. Stuart was knowledgeable and took time to explain the options available to us. All the other staff encountered also showed the same cheery and chatty character. If shopping can be a pleasurable experience, this was it.

I felt that I was listened to, given a good deal and quick delivery

3rd visit to dreams in the around the last 10 years. Went into the store in Stoke-on-Trent (Eturia) and walked in through the door and saw a number of staff and I thought Oh no, there going to pounce as soon as I walk in. They didn't, they left us alone for a good 10 minutes while we walked around and looked at the beds. We we're after 2 mattresses one for my son and one for us. I attempted to take one of the 'value' range out of the rack and Jane came over to offer help. She told me I could put the mattress on the floor, she got us 2 pillows so we could lie down and test it out! She asked what type of bed it was going on and was really helpful! Always been impressed with Dreams, would rather buy from you than Argos (For example) because despite them being cheaper you can't try out the bed first or ask for advice. I liked the fact my sons mattress was in stock (vacuum packed) so could take away straight away and at 6 I was happy to let him pick his own!

Tell staff are so welcoming and friendly. Made me feel very relaxed to be in store. And fantastic prices!

We were met by the friendly & helpful Vicki,who knew all her products really well.

I was served by a lady called Vicki, who was very friendly and polite. She was very helpful in my search for a mattress to suit me, and finding a bed within my budget. I particularly liked her manner as she wasn't too pushy and seemed to understand what I wanted.

Andy the sales advisor was very knowledgable and was a great sales person

The staff were extremely helpful, did not push any sales on to us but were helpful and knowledgeable and approachable