Dreams - Stoke on Trent

The two staff members I dealt with were extremely helpful and very friendly. The whole experience was enjoyable and we did not feel the need to look elsewhere.

Andy was very helpful and friendly. Did not need to wait to be helped. I feel we got a good deal in terms of price. Lots of options.

Dina welcomed me to the store and provided fantastic advice after enquiring exactly what bed and mattress I was interested in. I was offered a (well made) cup of tea and tried out many of the mattresses with no sales pressure at all. I did not feel rushed and Dina kept returning to me to offer assistance if it was required. She was highly knowledgable regarding the products available and extremely approachable in her sales manner. Dina priced up many options for me and did not become frustrated with the constant requests to change a quotation. I have already spoken with many family members and friends regarding the positive experience I have had at this store and I hope that Dina will receive the credit which she deserves for being such a professional, knowledgable member of sales staff. On another note, I accidentally left my debit card in the reader and a few minutes after leaving the store, I received a polite telephone call from Dina explaining what I had done. Upon my return to the store a few minutes later, Dina was standing out in the cold ready to hand me my card so I didn't have to park up! An amazing example of customer service that goes above and beyond! THANKYOU!

All of the staff were fantastic, lovely friendly service and great deals, will definitely recommend to everybody I know

From the minute I walked into the store the assistant could not have been any more helpful, she asked what I wanted and she knew exactly what was available, and even let me compare with something else on the computer screen, that wasn't available in the store, but could be ordered. I wish all shopping was this easy.

Jane who dealt with us was very friendly. She didn't mind our 2 young children running around. She explained things simply for us to understand.

Fantastic Service from the Store Manager, (If I recall correctly his name was Simon).

I am about to move house, so this is extremely stressful and I was met by a very cheery man called Andy who was quick to help and knew his stuff straight away. It couldn't of been easier which I appreciated. All the staff had a smile on there face and we're all busy working and not standing around. I called in on the off chance and wasn't expecting to get what I did in one easy step. I wasn't pressured either. I'm so glad I went in. I will be going again if there is anything I need. Well done :) and a very Merry Christmas!!

We were given immediate assistance, all questions answered comprehensively and then left to try the beds without being rushed at all. Very professional and friendly service.

QUALITY AND DATA SUPPLIED VERY CLEAR AND PRECISE