Dreams - Stoke on Trent

They made me and my children very welcome Did not mind that my toddlers were running around whilst they dealt with our queries And they gave a lot of discount as accidentally miscalculated our total price Staff were very polite and easy to talk to

GOOD SERVICE FREINDLY STAFF

The assistance we received was excellent. We were treated with respect at all times and the knowledge of the sales colleague was second to none as he listened to what we wanted and provided us with a choice of options to meet our needs

I have never been to dreams before but I will be returning as soon as I entered I was greeted by a member of staff who was very polite and pleasant but not over bearing I then spoke to a young gentleman named jake who could not have been more helpful with his help I purchased a bed I then went to the pay desk and spoke to a very nice lady called Vicky normally when you go into this kind of store the staff are all over you and I either buy something I don't want or end up walking out but this time I walked out with exactly what I wanted

Very friendly helpful staff

I had looked on line as I needed a new double mattress, was surprised that there was a sale with rather large reductions on the price. Rather than order on line I wanted to check out the comfort of the mattress I had chosen. Paid a visit to my local store and was approached by Jane, who immediately showed me the mattress that I was interested in. She also pointed me in the direction of similar mattresses so that I could compare, quality and comfort, which I was pleased about as I chose a completely different mattress. This was my first visit to a Dreams store but it certainly will not be my last.

The gentleman that served me was named Andrew, he is one of the best salesmen I have one across when buying anything. Nothing was too much trouble and he went above and beyond to help. I will use this store again for certain because of Andrew and the store manager who's name I can't remember. My wife made a comment when we got back into the car saying "I wish everything we bought for other shops was as good as that experience."

The sales lady who dealt with us was absolutely brilliant.

We were able to try out a variety of mattresses and were given lots of advice to try a variety of firmness and depths before we made our choice. We even used the Tempur pod.

We were able to browse around the store knowing that the assistant was there if we needed her but was not on our backs. Vicki was extremely helpful and had a very good knowledge of the products, but at no time did we feel pressured into buying anything. All of the staff around the store were very well presented and very pleasant. We would highly recommend this store to others. From start to finish we couldn't fault the service at all.