Dreams - Stoke on Trent

On arrival we were greeted by vicki who excelled in presence and customer service nothing was too much for her. Myself and my husband shopped with three children aged 8, 6 and 2 which can sometimes be challenging and stressful However both Vicki and another member of staff made this relaxing and were polite to my children too. This is the second time purchasing at dreams we were only looking to replace our mattress but ended up with a new bed too. We looked for a replacement mattress for my daughter and Vicki managed to get the family the right mattress at the right price . Your staff at the stoke on Trent branch should be credited in their customer service used on our visit to dreams .

every time we arrive at dreams first we get asked if we want a cuppa which makes us feel very welcome so service is briliaint.then we are asked what we would like to look at ,then shown and try out ect beds mattresses .the women we speak to at dreams in Etruria are such a friendly group.we would recommend them to anyone.one again thankyou .

I have used dreams for a few years now and every time jane who sorts us out goes above and beyond our expectations. She is so polite and really nice that she puts us at ease every time and it makes shopping with you a real pleasure.

Sue was fantastic and very helpful. We went in just for a browse and came out with a TV bed and tempur mattress!!! very knowledgeable Thank you.

we were pleased to see Jane again she sold us our bed when she was working for another store 20 years ago she is so good to explain all about all the new beds we did not no about all the new fillings thank you Jane

the salesperson Vicki made time for us and had excellent knowledge of how to meet our needs.

The assistant was really helpful and her advice helped me to purchase the correct pillows . It was really good to be able to try the pillows on the mattress that we had.

The assistant was extremely help full, she checked if there was any ex-display mattresses that matched the one I wanted to get me the best possible price.

We were immediately greeted by Andrew the sales adviser who asked what our requirements were. He then showed us various mattresses starting from basic and finally finishing with what our final purchase was. He was informative, friendly but not over bearing and certainly not pushy. We also purchased pillows ( that we originally had no intention of buying on entering the store ). This was as a result of Andrew demonstrating a particular pillow that made a huge difference compared to the pillows we currently have. A mattress protector was a further purchase we made as a result of speaking 'mattresses' with Andrew. On the actual purchase at the computer, he showed us all the information and how it was broken down. The whole buying experience was simple and without any problem.

We were spoken to by a sales adviser within seconds of walking in the store. The greeting was friendly and not over bearing which was nice. From that point on, the adviser remained with us, even provided a cup of tea whichever was a pleasant touch.