Dreams - Stoke on Trent

We wanted a super king bed but we didn't know if we could get it up the stairs. We saw one we liked and asked the assistant for the measurements, she gave us the measurements and asked us to choose another in case that one didn't fit. The first one we measured would be able to go up the stairs but the mattress wouldn't. :( my heart dropped as I didn't think I would get my dream bed. The assistant then told us that we could have a zipped mattress instead. She then showed us then mattresses we could choosee from, offered us refreshments and left us to make our decision. Her outstanding knowledge and customer service helped us make up our mind to choose a dreams bed, we had previously been to three other bed stores and they weren't nearly as good in quality, customer service, knowledge and the shopping experience.

All the questions that we asked and problems we had were resolved

The lady who served us in store was knowedgeable and attentive, not always there allowing us time to talk and try the beds but there when we needed further advice

Dina and Stu were extremely helpful without being pushy , the coloring system was easy to follow and the variety in store meant we found the perfect mattress for us. The staff were very busy but their attention and customer satisfaction was paramount to them and it shone through . Would recommend your Stoke on Trent store to anyone and everyone we know .

We have used Dreams before and knew that prices are always good so would probably have ended up there even if there had not been a sale on. In the store Jane was very knowledgeable and helpful without being 'pushy' (always a turn-off for us).

The member of staff was excellent. She remembered us coming in previously and the item we were looking at and greeted us saying that it had been further reduced.

Jane was very at-tentative, discussed our needs and went through the different options available and that best suited our requirements. A cup of coffee was a bonus!

Good staff friendliness by dina

The staff service was great they were attentive but we didn't feel as though we were given a hard sell. They weren't pushy in any way.

Sales assistant was extremely helpful & very knowledgeable. She explained about the differing colour bands & was a great help in assisting us to make our final choice.