Dreams - Stoke on Trent

We were met as we came through the door by Vicky who offered assistance, we said no so she explained how the colour coding works. She then offered a drink and left us to look around and try the beds, she fetched a tempura pillow for my husband to try. As I went for a walk around the store Vicky spoke to my husband of his needs as he has problems with his spine and arms, she was brilliant as were all the staff we were made to feel at home in a very relaxed atmosphere. We are so excited waiting for delivery of our new mattress and we also bought two tempra pillows. We will definitely come back to dreams when we need to replace any mattresses, the staff were a credit to you. Kind regards Suzanne and Daryl Turner.

Helpful staff, good choice of products. And good credit options

Good choice of stock, sales assistant very helpful and friendly.

Friendly welcome. Assistant helpful and knowledgeable regarding products.

We went in to dream and was greeted by a lady called Jane. She did give me a leaflet but iv lossed it. Jane was very welcoming and offered me and my husband a brew. She listen and recommend some products. she looked after us every step of the way.

The lady that dealt with us, Jane was very nice, she listened to what we wanted and was very patient as I had my 2 year old son who you can imagine was bored, she went to fetch him some juice and made a fuss of him. She was chatty and approachable, she made the whole process easy and even found us q clearance mattress that was half price as we spent quite a lot on the tv bed and bed side tables.

Customer focus was great staff showed products from all ranges and allowed to try without pressure or intimidating. The staff were friendly and had vast knowledge of the items we asked about. Price range varied but we expected that and the quality of material did also.

We were looking to replace our bed as it is over 10 years old. The lady who served us was extremely knowledgeable and helpful. We did not feel under any pressure to purchase on our visit but decided to do so. The range of beds/mattresses was extensive, although they did not have the Octospring mattress which we thought Dreams had. We also purchase pillows and covers. We spent a lot of time testing the beds to find one that suited our price range and comfort. We are impressed with the exchange policy if the mattress doesn't suit.

The customer service received from susan was class A she went over and above to meet our requirements and needs even down to making myself a coffee ! We couldn't really go over our budget so we couldn't afford the mattress we wanted as well as the TV bed frame but we were really pleased when Susan hunted and found a very similar mattress which was on sale due to being a returns or ex display so we left the store buying everything we wanted for only a fraction over our budget. Your sales lady made our purchase ! I can't say enough how important good customer service is! It made your brand in our eyes.

The member of staff was extremely helpful and we felt the experience was very easy.