Dreams - Stoke on Trent

When entering the store with my young daughter, we were both greeted with a warm welcome even when the member of staff was busy with other customers and he was the only member of staff at this time. I felt a valued customer straight away. After trying the sleep match, he showed me a number of mattresses that were suited for me whilst also keeping my daughter entertained at the same time! As other members of staff were arriving they all greeted her and made a fuss which she absolutely LOVED!! I felt this store was very family friendly and this means a lot to me.

At the outset we were prepared to visit other suppliers in the are but having received advice in store and given every assistance by your salesman we were very content to place an order with Dreams without going any further afield.

Had a great experience in store! Andy helped us to find the perfect bed using the sleep match before taking us to each recommendation. His approach was extremely friendly, informative and tentative - as someone who has spinal complications he made sure comfort and advice came before any price tag which was really appreciated. His advice and knowledge was sound and he made us feel very comfortable whilst finding us the perfect mattress!

Excellent product knowledge, really took the time to listen to my bed requirements, including quality, style and budget. Great customer service.

The store and salesperson/s were very welcoming, adhered to current restrictions, were knowledgeable, and unobtrusive whilst we were making our minds up. Would highly recommend to others and should we need further goods would have no hesitation in using Dream's again.I also thought the additional products for sale eg pillows, mattress covers etc was a really good idea.

Very professional and friendly. He listened to what we wanted.

people were friendly, explained the bed test and what mattresses were best suited to me by asking questions about how i sleep

Very polite members of staff, did not follow you around the store, left us to decide what matteress was right for us. Gave us two bottles of water

Dina did a great job and we couldn’t want a better member of staff

Jane who welcomed us I to the store spent a lot of time talking and understanding what we were after looking at different options and solutions for our needs.