Dreams - Stoke on Trent

We were looked after by Jane, she was extremely friendly and personable. She took time to explain all the products and their qualities. She made us feel at ease and gave us time and space to try the products at our own pace. She made us a coffee. There were plently of staff to help if needed, all the staff were very freindly and enjoyed sharing a laugh. When we came to purchasing, the process was efficient, the saturday deliver surcharge was not excessive neither the assembly surcharge, it's a very useful service. The car park was large, the store was large no crowds, no pushy sales people. The store had a great display of the procucts, all clearly marked price wise and information wise. The store was clean and looked competently run. The coffee machine was clean and hygienic looking. All in all a very good customer experience. We are now looking forward to our bed being delivered on Saturday 8th Sept. Thanks Dreams

The lady Jane was very attentive and help especially with our 5 year old in tow! Very knowledgeable .

Service and attentiveness was very good, but not overly pushy. Knowledge of products and advice was very good.

Staff member very knowledgeable and approachable

Vicki knew what i wanted to biy and dealt vety quickly with the enquiry and sale.

Good, friendly service and knowledge of the product to match our needs

Staff were available, knowledgeable but not pushy. We explained our very specific requirements and you staff were able to suggest alternatives in the various manufacturers.When we were close to making a decision,we were left to decide on our own.

The sales person listened to our requirements and organised our order expertly

Very welcoming and polite and b/smile .the knowledge of all beds even asked how we lie a night ,to find the right mattress for good night sleep,as my husband is very all tall,the lady (Jane) offer us coffee , and went throug

The colleague was very helpful, knowledgable and friendly, providing us with refreshment, understanding our needs and arranging a delivery date. Very satisfied with the experience; hope the product is as satisfactory.