Dreams - Stoke on Trent

Dina on the in-store team, greeted us when we arrived and pointed out the beds and mattresses that would suit our needs. She then gave us plenty of time to choice the products we liked best. As soon as we were ready the place an order she helped us through the process and sorted out a delivery date. Dina dealt with us in a very professional but friendly manner. We'd done some research on beds before our visit and the Dreams options looked the best, so we made you store our first call. This was also influenced by the fact that we bought a mattress from the same store 6 years ago and we very happy with the service and the product. It was great to see that the same high standards of 2011 still apply.

Price and a lot of choices and the staff were extremely helpful

As soon as we walked through the door we were met my a smiling friendly guy called Andrew.He asked us what we were looking for & he showed us a few products, & we were impressed with the Tempur Cooltouch straight away after having a try out.We were happy with the price & guarantee.We were also introduced to the Manager Jake, & offered refreshments.

Andrew was very helpful, following a discussion about what we required showed us a selection of different qualities and prices, allowed us to try them and was very knowledgable about the products.

Andy the sales person gave great advice and tailored my needs and purchases perfectly. We were offered refreshments and the purchase process was fast and all relevant information was explained thoroughly Overall the experience was friendly and professional, Andy made us feel very welcome and did a brilliant job of talking through our purchase options and delivering a brilliant service.

We were welcomed as we walked in and not pressured into a purchase. Our needs were always important.

The staff were all very friendly and knew the subject inside out. Always went out of their way to satisfy our queries.

From the moment we walked in the door a lady called Sue was ever do helpful to us. Answering all our questions and meeting all our needs.

Once we entered the store we were met by a pleasant assistant ( Dina ) who explained the various types of mattress and pointed out that it was important to not just feel the beds but to try lying on them to get the true feel. While we were trying the various mattresses we were given a cup of coffee and we were left only to have time to make our decision, we only had to ask if we needed any assistance. We had previously bought a complete bed and mattress from the same store 10 years ago and the details were still on file which also gave us a good start in finding a compatible mattress.

Friendly staff with great product knowledge.