Dreams - Stoke on Trent

Staff were very helpful and took the time to explain the quality of the products and to answer questions. We didn't feel 'rushed' or under pressure, infact we were made very welcome.

On visiting the store we were asked if we needed help, which we did, but the assistant was never pushy, gave us time on our own to talk and kept coming back to check on us, at no stage were we pressured into buying, the decision was entirely our own. Buying a bed is not something you do everyday, so you have got to try and get it right, but having been shown the different beds and told details about them we did come to a decision, but the added bonus was the 40day exchange, but I am confident that it will not be needed as I am sure we have made the right choice, once we get used to it and our bodies adjust to it we will be ok.

We were very well attended, very good and profesional customer service. High quality products

We were met as soon as we entered the store by a very pleasant assistant who explained the layout of the products, assured us that we could try any of the mattresses we liked and assured us that she would be on hand for any other information or queries we might have. We were then free to browse and not hurried or pressured into buying. Having made a decision, our order was processed efficiently, delivery date was agreed and our consumer rights and guarantees clearly explained. We were very happy with the whole experience.

Excellent service provided by Sue. She took the time to ascertain our needs and requirements and recommended appropriate products. This was our third time of purchasing from the store and it was nice that she remembered us from our previous visits

having purchased a bed before from dreams, we were very satisfied with the quality of their beds, we did not feel the need to shop around in other bed shops, the staff were very understanding and we did try a few beds before selecting the one that suits our needs. would recommend in the future.

Friendly knowledgeable staff who understood our requirements. We were not rushed or harrassed but offered a drink while we selected from an excellent choice of mattresses.

Thoroughly professional, pleasant, friendly and helpful staff. Large range of quality products at reasonable prices. Reasonable delivery schedule.

Very friendly and knowledgeable staff we weren't rushed while we were deciding which mattress we wanted excellent service from Jake and his Nan

Very knowledgable staff. Nothing too much trouble. Took time to listen to what we wanted and directed us to the a range of mattresses that they considered would meet our needs. Nothing too much trouble. Made to feel very welcome and nothing too much trouble. Top marks to Jake (Store Manager) and Nanna Sandra.