Dreams - Stoke on Trent

we were very impressed with the knowledge Jane had and the time she spent with us making sure we chose the product we wanted

Always a good choice, good value

Staff were friendly and attentive. The mattress we liked was mislabeled and more expensive - staff were apologetic and provided a discount on the actual price. Very happy with the product and service received

The patience of Dina the member of staff dealing with us was very helpful. Whilst she was obviously very knowledgeable she was willing to give us the opportunity to make our own judgements about which purchase we would ultimately make. The choice available in store was sufficient for us to make an informed decision and overall we were pleased with our visit.

very pleased with the choice and the knowledge of store assistants

Great customer service while buying our new bed.

We were welcomed into the store in a friendly way by Jane. We were given a tour of the likely mattress we were looking for. We were left to explore ourselves and told that help was on hand. The assistant(s) could not have been more helpful. I had a lovely cup of tea! We were not pressurised but we got helpful and knowledgeable advice. Once we had made up our minds the paperwork was completed very efficiently and Jane could not have been more polite and genuinely pleasant. The whole ‘shopping’ experience could not have been more satisfactory. Five store members spoke to us at different times and all were lovely. Thanks to all concerned for their helpfulness.

The staff were extremely friendly and helpful, without being forceful or pushy. They had a good knowledge, and fixed us up with exactly what we were looking for.

Jane couldn’t have been more welcoming or helpful without being pushy.

The advisor (Andrew) introduced himself to us immediately, was able to answer our queries there & then.... and made the booking (for delivery) very effectively and efficiently. A credit to Dreams.