Dreams - Stoke on Trent

With the the experience of the store assistant and the amount of beds to try in store, me and my wife managed to find the mattress we wanted. This is the second bed we've bought from dreams and both times have been satisfied with the product.

The store was well-organised with multiple beds and price information clearly visible, which all helped with assisting on my selection. I had visited the Dreams website before hand to make some provisional choices, but actually seeing the beds in store organised in the fashion that they were greatly helped me to narrow down my choices and finally make my selection. The store staff members were friendly and provided assistance when it was required. For the purchasing process, again the store staff were very helpful in providing information on the options for the bed itself, and additional items that would be useful for the future, such as a mattress protector and the option to have the bed professionally assembled. All in all, it was a fast, efficient, and pleasant service from start to finish, and on the strength of this visit and result I would certainly recommend Dreams to friends and family.

My wife and I both have problems with Athritis and various ailments and upon explaining the problems to the store assistant she directed us and advised us to what was available to meet our requirements .Without her knowledge of the various products available to us i think we would have struggled to find the right product to meet all our needs.Im very pleased with the service we had.

We were very happy with the help from a store colleague, he was very friendly and very helpful, my two daughters were looking for mattresses and he even spoke to them and asked them what they wanted and they loved it as he didn’t leave them out. Then myself and my husband purchased a bed and mattress also after the great customer service and help. We highly would recommend people go to this store looking for bed products.

Excellent customer experence. Most likely to return

I was served by Andrew, who was friendly, helpful and knowledgeable. I learned a lot about beds, sleep and the importance of choosing the best bed for me personally. I tried a number of beds and was given time to consider my options over a good cup of coffee. I felt supported in my choices without at any time feeling under pressure - something important to me. I chose a mattress, bed frame and Tempur cloud pillow. I would recommend the Dreams store in Stoke-on-Trent to anyone interested in buying a bed or bedding - and I intend to go back myself. Thank you.

Dina,who attended my wife and me,was helpful,courteousand knowledgable about the product in the store .which I find to be a rare thing these days. and she was sensitive to our needs and requirements. The whole experience was exactly what it should have been from both our prospective and the company's a good purchase, a pleasant cup of tea and an enjoyabl time. thank you Dina.

They are happy to Go the extra mile

Andrew from the Basford, Stoke-on-Trent store pleasantly greeted and introduced himself to us on entry into the store. After establishing what my requirements were helped make choosing the right mattresses easy. I would highly recommend this store for the high level of service given, personal assistance, knowledge and quality of the products.

All was as it should be.