Dreams - Stoke on Trent

Well it was raining when we arrived my husband was getting my wheelchair out of the boot when the assistant open the doors but we hadn't seen him he came to the car he asked if he could take me into the store while my husband locked the car of course you can I said it didn't finish their he said did we what a drink which was very nice because the rain had made me cold then he helped to find the right bed he definitely went the extra mile Thank you Andrew,!!!!!

Excellent service. Jane was very informative and answered our queries.

Andrew was very friendly and knowledgeable

We were welcomed immediately when we arrived at the store and given advice on the type of mattress we wanted to purchase, we were given plenty of time to look around the store and the assistant was very helpful and not pushy which we really appreciated, she was able to give us advice on how to compare the products and choose the one we felt was right for us.

Assistant was very helpfuland friendly. We were late going into the store at 19.30hrs but even though the store was closing at 20.00, we were not rushed and he took the time to assist and answered all our questions we had. And helped us to choose the right bed and mattress for my son. I will deffiently recommend in future. Wonderful service and I am very satisfied

Staff were very friendly and the products were of great quality.

Offered coffee on arrival into the store fabulous support and fantastic customer service throughout our time of our visit and purchase.

excellent quality products and friendly staff - very helpful with choices. store team were patient with our needs as a family and made us feel welcome

The gentlemen who assisted us was extremely polite,helpful and assuring. Andrew from Dreams Etruria Stoke on trent

The customer experience stood out a mile, how we were looked after but not jumped on like you usually get within sales. We did shop about as you do when purchasing a product such as bedframes / matresses as you want to get it right, we came back to Dreams within an hour as the other places didn't even come close to the service we had at Dreams. Jane our sales person was perfect for us to deal with, as well as passing all the other members of staff they were all welcoming along with the store manager, really nice team of staff.