Dreams - Stoke on Trent

Efficient member of staff. Friendly and helpful but not pushy. Didn't feel rushed.

Helpful staff

The member of staff, Vicki was very pleasant from the moment we walked into the store making us feel very welcome offering her broad scope of knolage whilst taking into account what we were saying to offer us the best product that suited us. Vicki made the experience very easy and laid back we didn’t feel under pressure to buy and we felt she went above and beyond her role. Very good member of staff.

The assistant was helpful and knew what she was talking about. My order was placed quickly and efficiently.

Jake and Vicki were very helpful and friendly

The assistant was friendly and knowledgeable, she sought to understand my needs and worked with me to find the right fit

Both vicki and the store manager went out of their way to make our visit and purchase as pleasant as possible and the service we received wes above and beyond what we have experienced from any bed retailer on our search to find a new bed. Well done the dreams team at stoke on trent

I found the staff in store helpful and it was very good to try out all the different styles of bed.

From entering the store Jane Parton was extremely helpful yet not overbearing providing all the information for us to make a good choice and then leaving us to choose without any pressure selling.

I had researched the mattress that I wanted to try online, it was available in the store. It was shown on a sprung base and when I tried it, it felt less firm than my requirements. The employee who was assisting me arranged for the mattress to be moved onto a base that was not sprung. The feel was perfect and I was very pleased that she had gone the extra mile to move the mattress for me. Additionally, the mattress came with a half ottoman, I wanted a full ottoman and I was able to purchase the mattress and a full ottoman base separately. Value for money was excellent and I was very satisfied with all my purchases; especially that you will retain them for me until I get the keys to the new house I'm moving into. At a stressful time, my experience at Dreams was a little oasis of calm. Thank you!