Dreams - Stoke on Trent

Really good customer service, knowledgable & friendly

Andrew made us feel safe from the moment we walked into the store. He took time to understand exactly what we wanted and found us the beds we needed. We could not be more happy with the service Andrew gave us.

Paul was very helpful and not pushy

Very helpful and knowledgable staff. Could not have done more. Dina particularly was respectful and receptive to our needs

Friendliness of staff polite knowledgeable

At the store in Stoke (Basford) I was served by Paul. What a totally excellent representative for your company. He made the sale that day with his knowledge and friendliness. I came for a bed for my daughter and although she's only eleven, he spoke to her as a person and what she liked. That was excellent customer service and attention. I hope you have an employee recognition scheme as Paul is deserving of recognition.

Knowledgeable sales team , products available to see and try

The store was very covid friendly ( safe ) . The assistant Vicki did come to me straight away and asked if she could help, but I said I'd like a look around first.. I had a look around and the bed I like the assistant Vicki came and answered all my questions ( and very knowledgeable she was too .. Very impressed ) .. The store itself was very clean and tidy..

This was my very first time buying a mattress for myself rather than being gifted or provided one. It was a very wonderful experience as this felt more tailor-made for me the individual rather than me the customer shopping for available stock. It was extremely helpful and I would recommend this service to others.

Mad welcome