Dreams - Stoke on Trent

assistant was easy to talk to and dealt with my need quickly

Friendly knowledgeable staff. Great computer to analyse sleep position and suitability of mattress.

Dina our assistance was very professional, courteous and friendly. She offered us a hot drink on our arrival and envy questions we had she gave a confidence response. She seemed genuinely pleased to help us in our purchase.

On my first visit I was introduced to the Flaxby range as well as Tempur and Silentnight. I was sure on my return visit that I would purchase a Flaxby but on careful inspection found limitations with mattress design for someone of my height of 6' 5". It felt the bed was too short for me. Jane appreciate this point and didn't try to force me to take the more expensive product and I appreciate that customer interaction

Service was very informative & friendly & helpful.

Great customer service, from walking in the store. Very knowledgeable and helpful.

On entering the Basford store ,Stoke on Trent ,we were met by an assistance called Andrew ,the first thing he asked would we like a drink , a very nice touch. Andrew was very knowledgeable ,on the mattress we were looking for . We decided on a particular very firm mattress . I noticed Andrew was with another customer , he was polite to them ,and showed them different mattress's , and said excuse me ,as in my ignorance I should have waited . The other customers were fine . Andrew served us ,and the transaction was smooth and quick. If all your employees are well mannered and courteous ,you are probably an excellent company to work for . So a big thank you from us both , will definitely recommend to family and friends. Keep up the excellent customer relationship. 10/10

EFFICIENT FRIENDLY SERVICE, ASSISTANCE READILY AT HAND ORDER PLACED SMOOTHLY DIDN'T FEEL PRESSURED

Andrew seemed to no what he was talking about

Dina kept us fully informed of all the lastest retail prices and without Dina,s input we would of probably sourced else where.