Dreams - Stoke on Trent

Went with a family to look around the shop .We ended up buying two mattresses.Staff very attentive.The shop was not very busy at the time we came ,so we had plenty of attention ,hot drinks ,playing around .One of the advisers was with us most of the time .We tried diagnostic bed and were surprised by accuracy of the results.Bought one of the mattress recommended by computer .Very satisfied by our visit today.

Richard, who helped us choose the right bed for me was extremely friendly and listened to everything we said to make sure we purchased the right products.

Dina the salesperson did a great job of explaining the best way to choose the correct bed. She explained about the different spring structure and fetched an example to show us. We spent quite a while in store but felt confident when we left that we had made the correct choice.

From the minute we entered the store, Vicki the assistant was so helpful, she asked if we needed her help and if we would like a drink. This was really unexpected and very pleasant. Vicki gave us plenty of time to look at the products and didn't hassle us in the slightest. We went to look at mattresses but were very impressed with the wardrobes and bed side tables too. We were informed that we could use the diagnostic process which helped us decide which firmness of mattress we required and Vicki provided pillows for us to try the recommended products until we found the one that suited us the best. Overall the visit was a very pleasant experience and we will certainly be back for more products once we have made a list - many thanks

The sales staff were all friendly . I was assisted by Andrew who was friendly and quickly understood my requirements. The process of choosing a mattress and the ordering process was clear and efficient. I was offered coffee and was pleased to see that I was given a good size mug not a paper cup. My overall experience was very positive and I would refer any friends or family to my local store. .

Staff excellent,very knowledgeable and stock variety good

The staff (especially Jane who helped us) were friendly and helpful but not too over bearing. We were offered coffee ( nice touch on a very cold day). Unfortunately the machine that should be used to help with mattress selection was not working but that didn’t really matter as I think trying the mattresses is the best way to select. This questionnaire ask about quality of products but really only time will tell on this matter so I think an irrrelvant question. Would have liked delivery sooner but know that most mattresses are on order as was the same at other retailers we visited. We could have got a quicker delivery on a similar Dreams own brand mattress which we also liked and was same price as the Flaxby mattress we ordered. However, the 1 year only guarantee ( extended for a charge) put us off this product. Overall, a good experience with excellent customer service and polite, courteous staff which many stores no longer value.

The lady was very helpful and explain everything we need to know

Service was prompt and polite. Full explanation was given for a number of products and time and consideration was given to me

Staff very friendly and informative range of products to choose from excellent