Dreams - Stoke on Trent

Richard the store colleague was knowledgable and informed us of the product that would most suit our needs. The product was reasonably priced and available at a convenient time

I was approached in a friendly manner and asked if I needed help. Vicki was very helpful and knowledgable about the product I required.

Very helpful and friendly staff.

Staff very friendly and very helpful with my needs

Very friendly staff and very helpful got exactly what we wanted

Absolutely first class service, very helpful explaining the differences with the mattresses, made us buying a bed to suit our needs easy!

All staff were very attentive. They answered every question and gave us good advice.

The courtesy of the salesperson Vicki was great. Very attentive and knowledgeable

The customer service we got from Dina and another colleague prior to her helping was wonderful. My partner and I arrived after a long day of me teaching and we were both greeted and made to feel welcome and offered beverages. We were clearly told the layout of the store and given advice right from the off. Dina then helped us find the firmness we needed by helping us on the mattress finder and once we'd finished she clearly talked us through our options. It was refreshing to have someone not try and force the most expensive products upon us, she ensured we were shown things in our price range and even noted we shouldn't get a bedframe with an end on it as my partner is very tall and she advised that he'd most likely have issues with it. We were certainly those difficult customers who turn up not long before the store closes and whilst we had intended to browse and then return to the store on another day to purchase, Dina was incredibly patient and helped us with our order and we were thrilled to get it completed on the same day. Lovely customer service all round - 5 stars!

We bought a bed that should be comfortable and what we need. after test out many we had had enough of trying them but this one was great