Dreams - Stoke on Trent

Vicki was a very good helpful polite and efficient helping us choose the bed suitable for us.I would highly recommend people to use this store. It is very clean welcoming and pleasant

Knowledgable and friendly staff. The customer service of Vicki our advisor was spot on. She was there to help but at the same time didn't make us feel rushed or under pressure to make a decision. Vicki was aware I had a back issue and had had problems with previous mattresses we had purchased and gave us space and time to make an I formed choice. I have had many beds and mattresses from dreams over the past 10 years as the service is always great and the products are of a good quality at a competitive price

Andrew who dealt with us was fab. Nothing was too much trouble, offered us drinks, colouring for our daughter, found us a great deal on a bedframe, mattress and accessories etc. Accommodated our current house situation, as we are moving house within the next month. Really pleased with his service today. Thank you

FRIENDLY .KNOWLEGABLE ASSISTANT VICKI ...GOOD BRANDED NAMES AND PRICES..

Andrew the sales advisor was extremely helpful, polite and knowledgable about the products. Did not feel pressurised into making a purchase at all but assistance given promptly and sufficiently in a professional friendly manner. Only called into Dreams on the way home after visiting other stores, so glad I did.

Both myself and my husband were very pleased with the service and attention we received . The store assistant understood immediately what our problem was and recommended we use the dreams tool to help with our needs. My husband doesn't struggle with any back problems but I do and the mattress had to work for us both. The assistant was very knowledgeable with theses requirements.

As we walked in through the door Dina approached us and asked if would like any help. She was friendly and not pushy at all. She explained the pricing to us on the tickets ,offered us a drink and then left us to browse as we requested. We spoke to Dina and she offered us the computer bed to test which matteress would suit us best. Again this was not awkward at all as she left us to it once she had completed the screen. She then gave us the list of matteress let us try them answered questions etc then leftvus to try on our own. Im very shy so normally would never try the mattress etc but Dina was lovely and made our visit stress free. I felt at ease and fidnt feel pressured in any way.

Good support from the staff who helped me narrow down my choices quickly, based on budget and comfort. It was all nice and quick and we took our mattress away with us, all neatly rolled up.

Dina was very helpful and answered all our questions. she's ordered our bed and mattress and agreed a mutually agreeable delivery date. Not able to fully comment on the received product yet (as it's not yet been delivered), but don't expect any problems as we've seen (& tried) the in the showroom.

Very friendly and knowelgable service. No pressure to buy.