Dreams - Stoke on Trent

Good knowledge. Great costume care

Jane was extremely efficient and really knowledgeable about all the different types of mattresses thst dreams has to offer. Smooth process. We are very happy with our purchase. And all the advice given

Once I entered the store I was immediately greeted by Jane. I explained the reasons why I was considering purchasing a new mattress and bed, due to back and hip pain. Jane took me to the Sleepmatch machine which was an incredible piece of kit. It provided suggested mattresses to suit me as side sleeper. Once the results were output, I was accompanied to test out many different mattresses and was amazed at the level of information provided to me about each. Before my first test I was provided the most comfortable pillow I have ever known! Even while my order was being finalised I kept it with me :) All my very many questions about mattresses, bed bases, frames and headboards were happily answered with a great depth of knowledge. Throughout my visit I was offered drinks, and did have a coffee. The level of patience the staff had with me was outstanding - I was in store for over 2 hours!! All the staff at the Stoke branch were incredibly welcoming, helpful and pleasant throughout my visit and I will definitely be recommending Dreams to family, friends and colleagues. I am extremely excited to receive my new bed in only 9 days after my order was paced!

Advisor was friendly really helpful and not pushy Service was 10/10 would highly recommend

Was able to browse was offered a brew by a very friendly lady the store was well set out and clean our transaction was may super easy and very quick

We were dealt with very professionally and treated with a lot of respect. The member of staff was very knowledgable and made us feel very welcome, offering us tea and coffee. How retail shopping should be handled.

Very helpful and knowledgeable staff

Loved the bed which helped us decide which mattress was best suited to us, this really helped our purchase. Vicki was amazing nothing was to much trouble

It was my aunt who was looking for a bed and I went with her. Richard the sales guy made her feel very relaxed as my aunt is 81 and quite deaf, he explain everything in detail and help my aunt to understand the different beds . he offered us a drink and made us feel very relaxed. he has excellent customer service

From entering to leaving the store the knowledge curtesy and professionalism are all I could hope for in my shopping experience. Thank you Dreams.