Dreams - Stoke on Trent

The assistant was friendly but not pushy, polite, professional, knowledgeable. Spent time checking on the i.t. system previous orders and clarified size of mattress previously purchased and date. Did not rush us into a decision.

The lady we dealt with was great help up us no end. Only down side was an issue with the computer system

The staff at the etruria store were amazing very helpful, but not pushy. They gave excellent customer service.

The member of staff who served me was friendly, knowledgeable about the products, did not push for a sale but allowed me time to make up my mind.i was shown several products that would suit me. The atmosphere in the shop was quiet and I felt at ease shopping there.

Warm welcome Offered drinks Did not feel rushed at all

Very friendly, helpful & knowledge staff who ensure your every need is catered for. Encouraged to test out products & offered refreshments before buying. Informed of all offers on pillows, duvets etc to ensure a good range of prices. We were served by Andrew Nixon who is an excellent asset to the store. We never felt rushed into making choices. This actually meant that I went into store to look at one bed and came out having purchased three!!!

The politeness of staff. When one wasn't sure of a answer, they found someone that did, instead of waffling to us. Also the ease of placing an order. Hence I always go to my local dreams store first.

Extremely good service from a very knowledgeable sales assistant

Richard was the employee who dealt with our request. He was ready with a smile, lots of knowledge, helpfulness, understanding and advice. We were offered refreshments and nothing was too much trouble. It is difficult to find people like Richard and my husband and me agreed that he was definitely an asset to the company. He took the stress out of every step. Thank you!

The variety of choices was very impressive and the staff provided a positive and uplifting experience. The application of their knowledge of the options, in combination with the interesting technical analysis provided by the machine, made me feel well looked after. I also got to lie down on lots of comfy mattresses, which is something you don't get to say every day.