Dreams - Stockport

As a member of the construction industry I have deliveries to my jobs all the time, weather it be a full heating system or just a box of screws, always free of charge. Yet at Dreams I spend nearly 700 pound on a product and am then forced to pay an extra 40 pounds for a delivery. This does not sit well with me at all . That is why I was not highly satisfied.

Eight weeks to wait for the bed is too long

Lack of choice in the tv style bed I was looking for

No real reason. Service was good but not excellent

to be highly satisfied i think an offer of a cup of tea would be nice

Sales assistant appeared disinterested and was busy playing with his phone on the shop floor.

At another shop where we nearly purchased a bed they offered 2 £25 pillows free, I mentioned this To the sales assistant to see if they would offer similar. He gave me a pillow to try then stated we could have 2 at a slightly discounted price of £100. I thought this was very inappropriate. He could have lost the sale, but as I have been ill I was to exhausted to go back to Benson for beds.

I was very dissapointed to learn when looking on your website that you offer a free delivery service, this at no point was offered to me in store and the delivery cost wasn't broken down it was simply added to the cost of the mattress without any explanation or being offered the alternative.

I was very satisfied

The staff were attentive friendly and helpful