Dreams - Stockport

Not pressurised by a sales person, allowed to shop freely but help was on hand which was prompt and professional

nothing to fault, staff were able to answer my questions and were very helpful whole process was quick and smooth

I was satisfied with the service but unfortunately the mattress I took away was supposed to be a standar double however it was approximately 5" too short and as I am 6'3" it is no good and I was told it would fit a double bed.

We felt that there were a lot of items at the higher budget end, but not a great deal of choice for the price range we were looking (£500-700)

Not able to see item advertised on Internet

On entering the store the 3 available staff were with other customers. We proceeded to browse the store whilst waiting for assistance. It was almost an hour from entering the store before we were engaged by a member of staff. She apologised and explained they were short staffed. Although understandable the amount of time before this was explained was too long.

It was completely my own fault, I had looked on your website and gotten the price of the product and chosen one within my budget, however, I had not taken into account the delivery and install fee and the cost of the headboard. The headboard was more expensive than I would have thought it would be. Also, the range of colours in the product I chose was very limited - it was difficult to choose a colour that fit with my existing bedroom decoration.

You charged for delivery without informing me

Paid more than I was planning on spending

I liked that' there was no hard sell but would have liked to have known what mattress they'd recommend for my size and back issues.