Dreams - Southport

Staff very helpful and knowledgeable

Fantastic experience from start to finish. Had called ahead (living 20 mins away) and made an appointment with Glen at the Southport store, briefly outlining our needs. On arrival he was smart, courteous and knowledgeable. It was clear he had taken our prerequisite requirements into account and nothing was too much trouble. There was no hard sell, just genuine desire to meet our needs to the best, given the outline budget we had intimated to begin with. We were offered refreshments on arrival. The shop floor was immaculate with every attention to detail. The Manager was fantastic in coming to arrangements over clearance items as part of an overall package and Ann was on hand for additional support and nothing was too much trouble. I haven't purchased a mattress for fourteen years as it is a huge expenditure for someone in my financial position. Left the store entirely happy, having had a thoroughly enjoyable experience with the Staff members at the Southport Store. I would wholeheartedly recommend them for their exceptionally high standard of service, cleanliness and presentation and their clear desire to ensure a great deal and Customer experience. Brilliant.

Salesperson was quick to greet me and obtain a rough idea of what I was looking for. She showed me a variety of mattresses and encouraged me to try them. She had a good knowledge of products and explained the different qualities of each mattress.

Quick service and very helpful

Staff extremely helpful whilst looking for what i needed

As we entered your store we were greeted by your assistant, Amy, we told her the firmness of the bed we wanted, she then showed us the beds which met our requirements explaining the differences in each. We were offered and accepted a coffee from another assistant Glenn. As it was late on a Friday before a Bank Holiday we were the only customers in the shop so we had time to sit and discuss each bed in full. Both Amy and Glenn were very knowledgeable and answered my questions in full. Our decision made we paid and left feeling happy with our purchase.

The sales person, Rachel was very helpful and knowledgeable.She advised us. and explained the products well. She was reassuring that if we weren’t completely satisfied we would be able to change the mattress but did explain that with the product we had chosen it was unlikely. My husband has medical problems that make sleeping difficult but Rachel was able to advise us well and was very patient.

Rachel was your customer advisor who immediately made us welcome, listened to our needs and helped us choose a good bed.

I was looking for a new mattress and Andy made the choice very easy and straightforward.

I was highly satisfied because from when we walked into the southport store we were welcomed by a smiley gentleman called Andy we said we were just browsing but after a bit he came round to us to see how we were doing, and we were grateful he did so, he guided us through a selection of beds, of all with a positive attitude and a good sense of humor, he also mentioned a deal with the pillow cases, which was hard to turn down. He explained thoroughly every bed and helped us to pick the right one for us, all without being pushy or advising us to buy an expensive one, well done! He was even kind enough to offer us a brew throughout all this, first time that's happened! Thanks Andy!