Dreams - Southport

Dealt with Ann and Glenn in Southport Dreams Store. Very helpful and friendly. Made you feel welcome. Tried various beds and was also made a coffee.

My wife and I wanted to see the Kelso Sofa Bed before purchasing & found that your Southport Store had one for us to look at, we have been looking for a sofa bed for a while, but none of the other Bed Stores we had been to had any for us to look at. We visited your Southport Store and were greeted by Andy & Glenn who could not have been more helpful, they are just like a double act, but gave us their full attention and demonstrated the sofa bed to us extremely well and they even made us a cup of tea. All the paperwork was completed efficiently and explained very well to us and given a delivery date in November to suit us. We would definitely recommend your Store to our friends & family, especially the Southport branch. We hope the delivery goes as smoothly as our purchase did.

As soon as I walked in to the showroom I was greeted with a smile and a friendly hello. Glenn was there to ensure I made the choice, he offered me a drink, pillow and plenty of beds to try out. He allowed me plenty of time to try the beds and encouraged me to take as long as needed. He was helpful and offered full explanations when questioned, he also listened. Once I had choose the bed he went through everything with me. Throughout the time there he was courteous, polite, friendly and helpful.

I was greeted by a member of staff as soon as I entered the store. He explained how the store was laid out and where I could find particular products. I was given time to look at and try mattresses without feeling rushed. When I was ready to order, the staff member went through the process slowly and clearly, explaining where I had been offered discounts and the advantages of buying extra guarantees for the bed and mattress.

Glenn, who we met the previous day was again extremely helpful and knowledgeable about the entire range. We were undecided between two options and with further help were able to make a decision. He was also able to offer us some discretionary discount on some additional products which delighted us. He was persuasive but not at all pushy and again was so accomodating and warm to our 3 year old son who was happy exploring the store. Glenn made our whole purchase very easy and removed any doubts we had about how to choose and what suits our situation. Well done Dreams for a great service.

Glenn and his colleague greeted us as soon as we entered. Both were very helpful , explaining about all the different mattresses. They then left us alone to browse but were always on hand if we needed any help. We were offered a drink too. The rapport they had between them was lovely to see , it made our shopping experience very relaxing . There was no pressure selling.

Assistant was very enthusiastic and helpful. He spent as much time as we needed with us and did not pressurise in any way. great range of products and prices. Delivery time perfect of us.

Good service. The sales assistant had good knowledge of the products we purchased.

Glenn is very patient, explained very well about the products and gave us ample amount of time to decide what we want.

Good service with good advice and knowledge