Dreams - Southport

We were asked right away as soon as we entered the store if we needed any help in finding the product we wanted. And from then on everything went smoothly.

Very able assistant Anne,took me through various options available and helped me choose the correct mattress for my budget and needs

The most smiley and friendly people i've seen,Glenn was amazing

Pleasent vist and well looked after by Keith even tho he would not give me anymore discount

The sales guy Andy was very helpful and understood our needs, especially as my wife and I suffer from back problems. Andy was very helpful regarding the mattress and pillow choices. I would have no trouble recommending him and Dreams.

Pleasent experience well looked after even though could not get any more discount

The assistant was very attentive. Had a great knowledge of the product. Offered refreshments

glenn made us feel soo welcome it made us really want to buy a bed ,and his knowledge was amazing

Glenn, your colleague who assisted us, kindly explained you colour coding system for the type of mattress we were looking for. He directed us to where most of them were and then kindly got us a drink. He checked from time to time to make sure we were ok and if we required any assistance. When we made our decision to purchase he processed this speedily and sorted out a suitable delivery date. We were happy to be given time and space to look and try the different mattresses and did not feel pressurised into buying.

From the minute we walked through the store we were greeted by Rachel who was very friendly, extremely helpful and she described everything to us perfectly so that we knew how to test out the beds and compare what we needed to. The other sales member also offered us a tea or coffee and allowed us to use the bathroom facilities. Rachel did not rush as and let us take all the time we needed to decide. She also answered all the questions we asked. The mattress we chose had a brilliant discount and the fact we are able to swap it after 30 days if we are not satisfied also provides peace of mind. I wouldn't hesitate to send family and friends to the store in the future. One of the best customer service experiences I have had in a long time.