Dreams - Southport

I was looking for a special mattress. I am on the large side and was experiencing sleep problems (leg pains). I spoke to Laura in the Southport store via telephone and was blown away with her knowledge and professional attitude. I went into the store later that day and purchased a £1500 mattress. Her attitude and experience with dealing with people was fantastic.

validation code 330A002963 with colleague's name Andy gave us time to check out the product and advice when we asked. He did not rush us or try to encourage us to purchase a product that we did not want. Most helpful and civil person who is a credit to himself and to your Company.

Friendly knowledgeable staff without being pushy.

Ann was very friendly and informative without being too pushy

We experienced a very warm welcome as we entered the Dream store. We were consulted of what our needs were and directed to the beds that Andy thought would be of interest to us. We were advised of the current On Offer promotion running in the store as well.

The service was very friendly, Glenn was very well mannered and attentive but not over the top, we felt comfortable and were given plenty of time to decide. We were also offered drinks. Glenn was very knowledgeable and I was very satisfied with his advice regarding which mattress would be the best for my back

Friendly, helpful, understood our needs.

The member of staff, Glenn, was friendly and knowleganle about the product. More importantly, once I had explained my needs to him he just pointed me towards the correct products and then left me to find what i needed without pressuring me. Once i had selected what i wanted, he processed the order quickly and efficiently and while he did sell a few extras, there was nothing that i didn;t want anyway. Finally, he made a good cup of coffee for me.

Sales employees where very helpful and knowledgeable with a fast, efficient and friendly service.

This was our first time using Dreams and would definitely recommend this store to others. we were greeted promptly by two salesman and after having advised them of our needs, we were promptly shown the options available to us. We were encouraged to test out mattresses and once our decision was made, the transaction itself was quick and easy. We were offered a cup tea which had we not needed to be elsewhere we would've accepted as we were enjoying the conversation and laughs with both the salesmen. The staff also carried out the purchase to the car.