Dreams - Southport

I cannot say Highly Satisfied until tried the product.

The inability to secure a morning or afternoon delivery when I ordered

Assistants were very helpful and nothing was rushed

Felt like once we bought the bed we were trying to continuously be sold more products. We were also told we could have an additional pillow and then had to argue to case with the sales person the day after

When putting order through system crashed 3 times but assistant did his very best just took nearly an hour to place order and finance through.

I was very satisfied with the service and products

Payment came up on terminal as void which meant the sales person Glen had to read through his manual to find how to solve and proceed with transaction without it going through twice . If other people had been waiting I would of felt very awkward as there was no reason for my transaction to be void. I will mention this to my bank when I see them next

I am very rarely "highly" satisfied. Given my purchase was for one of the most expensive mattresses I would have been more satisfied if I could have received more additional free of charge items, the assistant / manager were very helpful and did offer some discounts but I would have been more satisfied to hav epaid a round £2000 as opposed to £2050

Having spent many years in retail (motor trade) I would expect that level of service as standard, this is no slight on your staff or site, that is the only reason why I put satisfied to most questions. Frankly anything much less and I wouldn't even purchase from you. Sorry if this sounds harsh not meant to be at all, have visited a competitor's store previously and left simply because we were "stalked" by a pretty useless salesman, whereas in your store we were made welcome given a quick run down on your colour coding then left free to look and try Philip got the balance right is the best way to describe our purchase

I can’t answer that until my order is completed and we have tried the product, however the person helping us was excellent