Dreams - Sittingbourne

Completing the credit application was complicated - it took three attempts each with a 15 minute wait. The staff were very kind throughout and made numerous attempts to speed the process along but the ordering still took over an hour! I do need to reiterate how accommodating and friendly the staff at the Sittingbourne staff were throughout this long process.

I was disappointed that the mattress I wanted had a sale price for medium but not for firm and I had to pay £300 more. Although the assistant was friendly and attentive, I didn't think she was very knowledgeable about the product.

I was disappointed that the mattress I wanted had a sale price for medium but not for firm and I had to pay £300 more. Although the assistant was friendly and attentive, I didn't think she was very knowledgeable about the product.

Firstly the main entrance was not working so we thought it was closed,until we tried the other door. There was no sign saying anything. We were looking for a single bed for my husband who is disabled and found the only ones to look at were on the top floor. Although there is a lift it becomes quite stressful when they are in pain they were also at the back of the store so more walking. I then found that my single divan that was £209 would be over £400 because of the headboard and upgrade of mattress that was recommended. It would have been nice to have had the headboard or even something taken off. The sales assistant did a reasonable job but I think maybe some training on how to manage disability in the store to avoid having to do lots of walking would be most welcome.

The lady didn't know how to fill the forms out properly and seemed uneducated using the computer. Was like trying to teach your nan how to use an iPhone

I was satisfied with everything except there is a £10 delivery charge added no matter what. I would have been happy to collect from store as I have a truck, but was told it would take up to 8 weeks to come into the store. Where as it could be delivered the same week. I know it not much, but I only wanted a headboard which cost £159. It should made clear before ordering, as I probably would not have brought it from here.

The man serving me was about to give me three delivery options one for £19 one for £39 and as he was about to give a third a man called Darren said "we don't like using that one" so I wasn't given that option. I paid £19 for delivery and when I got home I looked online and realised the third option was obviously the free one!! I phoned customer service and although I was given a refund straight away I was not offered an apology of any kind. I am very disappointed at this treatment and will definitely not return to the sittingbourne store again.

The mattress was shocking. as it blew up (bed in box), It looked like ladders in tights- on both sides and the mattress was to one side, plus there were holes in the mattress and the zip was broken. ONE OF THE WORSE BED IN THE BOXES MATTRESS EVER. I've had a bed in the boxes from you before, never again, highly put off. However, Michael (Sittingbourne) store, was helpful in picking a mattress but highly unhelpful when it went wrong. Max from customer service was a diamond professional through this situation, now just waiting for you guys to pick up the mattress Friday and my refund.

The mattress was shocking. as it blew up (bed in box), It looked like ladders in tights- on both sides and the mattress was to one side, plus there were holes in the mattress and the zip was broken. ONE OF THE WORSE BED IN THE BOXES MATTRESS EVER. I've had a bed in the boxes from you before, never again, highly put off. However, Michael (Sittingbourne) store, was helpful in picking a mattress but highly unhelpful when it went wrong. Max from customer service was a diamond professional through this situation, now just waiting for you guys to pick up the mattress Friday and my refund.

The mattress was shocking. as it blew up (bed in box), It looked like ladders in tights- on both sides and the mattress was to one side, plus there were holes in the mattress and the zip was broken. ONE OF THE WORSE BED IN THE BOXES MATTRESS EVER. I've had a bed in the boxes from you before, never again, highly put off. However, Michael (Sittingbourne) store, was helpful in picking a mattress but highly unhelpful when it went wrong. Max from customer service was a diamond professional through this situation, now just waiting for you guys to pick up the mattress Friday and my refund.